Preamble
In all honesty, we really would rather not have an Acceptable Use Policy,
but unfortunately there are those in this world that feel the need to take
advantage of people's good will and ruin services such as suso.org at the
expense of others who use and respect it.
To keep things fair, this agreement was developed and reviewed by the staff
of Suso and several long standing Suso citizens.
Also, since we hate legal speak, we have written this out in plain english
to make it actually worth reading. Enjoy!
Suso Technology Services, Inc. Server Colocation AUP version 1.2
-- Introduction --
- Suso Technology Services, Inc. is a privately held corporation.
- The provider and maintainer of this service is Suso Technology Services,
Inc. In this document we refer to the business as Suso Technology Services,
Inc., suso.org or we. We will refer to this document as the AUP, meaning
Acceptable Use Policy.
- This agreement is between Suso Technology Services, Inc. and the customer,
afterwards refered to as you or the customer.
- This AUP refers to server colocation, which may also be called
colocation, shared colocation, rack space or a dedicated server. Server colocation
is defined as us providing rack space, bandwidth and IP addresses for your
computer server to provide network and Internet services. This often takes the form
of a web or mail server.
- If you use this service, you automatically agree to the terms of this AUP.
For all current customers when this acceptable use policy has been enacted,
your continued use of colocation service after this date constitutes your
acceptance of these policies and this agreement.
- Your colocation service comes with a free suso.org account. That account
and any other suso.org accounts are subject to the "suso.org account AUP"
available at http://suso.org/accounts/aup.php.
- We may change this AUP from time to time and you will be responsible for
knowing the terms of newer versions. We will let you know at least 7 days
before the new version takes affect and how you can read the new version.
-- Your use of our services --
- Suso Technology Services, Inc. has the right to refuse or terminate
service to anyone for any reason. This includes technical limitations,
financial reasons, inability to provide such services or your stated or implied
intentions.
- You must be eighteen years of age to use this service.
- The use of any Microsoft Windows operating system or derivitive on your
server is prohibited. You are strongly encouraged to use a distribution
of Linux on an x86 architecture. This is for the security of our network and
simplicity of support.
- You are responsible for making sure that all software on your server
is kept up to date and free of known security weaknesses. This means that you
need to stay informed about security weaknesses in all software that you use
and fix vulnerabilities as soon as possible. We can provide this service for
you at a reasonable monthly cost, contact us for details.
- Your server and its services cannot use the resouces of our network
in ways that it causes degradation of service for other customers of
Suso Technology Services, Inc. or of the Internet in general. It is at
our discretion what is to be considered degradation of service.
- You must not store or use any software to send unsolicited mail (spam) to
other accounts on the Internet or suso.org accounts.
(Note: If you spam others from your server, it will be unplugged rather
quickly and we may take further action to make it difficult for you to get an
account other places and/or press charges against you. It depends on the
situation.)
- If your service is terminated, you have the right to the data on your
server that is considered your own, provided that we are able to retrive it for
you. If you have been provided with a server by Suso Technology Services,
Inc., that server is our property and will not be returned to you. Any
software and data on the server will be backed up and provided to you at your
request and using a reasonable medium, such as CD or DVD recordable discs or DAT
tape. Any server that you previously owned or purchased through us to own will
be given back to you with the software and data on it at time of disconnection
from the network. No backup of customer owned servers will be performed unless
requested and paid for.
- Sometimes we need to fix equipment, restart or move network equipment,
make changes to the rack space arrangement or move your equipment. During any
such planned change or outage, you will be notified at least 24 hours before
such changes are made. We are not responsible for lost connections, money or
time resulting from such changes and outages. Whenever the total downtime from
an outage on our part exceeds 24 hours, your service cost will be pro-rated
for that month based on the price of your services.
- Any server that you provide must be rack mountable. This includes a front
mounting plate with 4 screw holes made to fit a 19" wide rack. You are also
required to have mounting rails for your server case. The case should not be
more than 26" deep.
- The base price of colocating a server includes up to 2 U units of rack space
for each server, unless otherwise specified. Extra U units for larger servers
can be purchased on a per month basis. See our website for details and
pricing.
- If your server transfers more than 150GB bandwidth outgoing during one
month, you will be subject to a charge of $1 per 1GB per month for every
gigabyte over 150GB. Here, GB and gigabyte both refer to 230 bytes,
which is 1,073,741,824 bytes. Thus, 150 gigabytes is 150 * 1,073,741,824 =
161,061,273,600 bytes.
You can check how much bandwidth your server receives and
sends by going to the suso.org account control center. The official count of
your bandwidth usage is done by a custom program written by us that calculates
the difference in your network interface byte counter every five minutes. This
official amount is shown in the account control center. Any reset of the byte
counter as a result of rebooting or rollovers will be treated as a 0 byte
difference from the previous reading. The source code for the custom program
is available upon request.
- We require that you provide us with a way to monitor your network usage.
A common way to do this is by running an SNMP server on your server and
restricting it to one IP for us to monitor from. This way we can keep track
of how much bandwidth you use in a month. If you would like, we can setup this
SNMP service on your server at no additional cost to you.
- We work hard to ensure that the suso.org network is at minimal risk
from software attacks. One way that we do this is through ensuring that
you are not running a piece of software that is vulnerable to any known
attack. To determine what software is running on your server, we require
that you provide us with one of the following:
- A current list of software packages installed on each of your servers and sent to us weekly.
- A normal user account that we can use to access a software listing.
- Superuser access to your server so that we may perform updates for you at an additional cost.
- Permission from us to waive this requirement of information.
In addition to one of the above, we will also scan the services that your
server runs periodically to make sure that there are no visible external
vulnerabilities. This is not in any way used to invade on your privacy, use
your services or watch what you are doing with your server. It is only to
ensure that the vulnerability of the suso.org network is kept to a minimum.
A list of the services that will be scanned is available from us.
- The server facilities are not publicly accessable and you will not be given
a key to the building, room or rack. All access to the rack and facilities is
done through us. When you sign up for colocation service, you will be given a
way to contact us 24 hours a day so that you can access your server in the
event of an emergency or for maintenance access. During any emergency or
maintenance access, you will be escorted in the room.
- We will allocate 1 usable IP address for you to use with your server unless
otherwise specified. Additional IPs can be provided at a monthly rate. See
our website for details and pricing. These IPs are not transferable if you
terminate your service with us.
- You will be provided with one power outlet per server. Additional power
outlets can be used at a rate of $10 per month per outlet.
- You will be provided with a network cable, access to one port on our
network switch, Diesel Generator and UPS power backup, KVM switch access,
monitor and keyboard. This equipment is not yours and will no be transfered to
you if you terminate your service with us.
- If we provide you with a server at no cost to you, that server may be
previously used and is not guaranteed to be new. It will be tested for 24
hours and in working condition when it starts providing service for you. We
make no guarantees that hardware that we provide will work during or beyond its
manufacturers warranty period.
- We will be in control of the reverse DNS for the IP addresses that we provide
for you. You need to give us the names that you want to use for each IP at least
24 hours in advance of the change.
- Forward DNS such as domains can either be stored on our name servers or your
own. Please let us know what you prefer when you setup your server.
-- Billing --
- You will receive an invoice every month if you have a positive account
balance. You are responsible for checking this invoice and making sure that
you can access the invoice and that it is accurate.
- If you have a question about your invoice, please let us know as soon as you
have the question or dispute about your invoice.
- Billing is done on the first of the month, you may receive your invoice as
much as one week later though. All accounts are billed for the current month
of service. Some invoice items are billed for the previous month because they
are based on statistics gathered for the previous month.
- If your server is not installed by 11:59pm on the 1st day of the month, then
the first partial month will be pro-rated based on the services that you have
subscribed to.
- You must pay for your account balance before the first day of the month
after the invoice was sent. After the 1st of the month the payment will be
considered late. You have until the 15th of the following month to pay for
your invoice or your service will be disabled.
- Monthly services and the billing for services on your account will automatically
renew at the end of each term unless you make a prior written arrangement with us.
Written arrangement can be made either in person at our office or through an e-mail to
billing@suso.org.
- The prices for your subscribed services will never increase within any 2
year period. You will be given no less than a 3 month notice before your
service prices do change. If you subscribe to additional services, or
if you remove and re-add a service, or if your service is disabled, removed and
re-enabled or re-added, you are subject to the service pricing that is
effective at that time.
- Payment shall be made in one of the following ways:
1. Through paypal payment to 'suso@suso.org'
2. Check by postal mail to the following address:
Suso Technology Services, Inc.
P.O. Box 3476
Bloomington, IN 47402
Make checks payable to: Suso Technology Services, Inc.
3. By credit card, check or cash in person at our office:
101 W. Kirkwood Ave., Suite 008B
Fountain Square Mall
Bloomington, IN 47404
4. Through arranged recurring payment via credit card.
Contact us at billing@suso.org for information about this.
Please include the full name of the person listed on the account
and the invoice items that you are paying for on any payment you make.
- Any unused balance on your account will be prorated and refunded if
you cancel your service. Refunds can only be given for the cost of
services that we provide. We cannot give full or partial refunds for
setup fees, labor, equipment costs, domain registration, SSL certificate
registration or any other service or material that we must pay to a 3rd party
for your service. Any 3rd party resources will be indicated to you when the
estimate for your service is made.
- If you do not want to use or pay for your account any longer, please contact
us at least 14 days prior to the 1st day of the next month to cancel your
account. Please send an e-mail notification to billing@suso.org and/or a letter
to the following address:
Suso Technology Services, Inc.
P.O. Box 3476
Bloomington, IN 47404
- Please let us know if your address, name or other information related to
your account has changed. You are responsible for notifying us if any
information that is important for billing or tracking your account has
changed.
-- Liability --
- We are not liable or responsible for lost connectivity, data, money or time
as a result of your usage of your server. You are responsible for keeping your
own backups. We can provide backup services for you, please contact us if you
are interested.
<
LI>By using our service you waive the right to sue us for any loss of data,
service or other damages.
- We are not responsible or liable for problems that we cannot control such as
fire, flood earthquake, tornado and other acts of nature.
- If some part of this agreement is found to be unlawful or not enforceable
by law, then only that part shall be invalid, the rest of the agreement is
still in effect.
- Your use of our services is governed by laws in your area and in the United
States, the State of Indiana and the City of Bloomington.
- Domain names are under the terms and conditions of the registrar that they are
registered through or the governing body for them.
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